Customer Relationship Management (CRM) is a process of building stronger relationship between the customers by understanding their needs and requirements. CRM helps in providing better customer service by simplifying the sales and marketing processes.
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Electronic Business, also known as eBusiness and Internet Business is the application of ICT (Information and Communication Technologies) for supporting all essential business processes. The most popular eBusiness methods include eShop, eCommerce, eMalls, eProcurement, and eAuctions.
The below ppt briefly explains the various topics of Electronics Business:
Business Analysis is a research technique, which is used to find out the needs of business and the solutions for business issues. The person who works out this process is known as a Business Analyst (BA). The main goal of business analysis is to reduce waste, improve project efficiency, complete the projects on-time, and document the right requirements.
The below ppt describes various topics on Business Analysis:
Contract Management is the process of managing contracts that are signed by the customers or partners. As the use of computers has reached the peak, many companies have installed the software of contract management. This technological development has helped in easy tracking of contracts, invoices, completion date, and more.
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Supply Chain Management (SCM) is a management that helps to increase customer value and reach a sustainable competitive advantage. This management includes various areas like operations, logistics, procurement, and IT (information technology) for an integrated approach.
Have a look at the below ppt to know more about SCM and its functions: